Frequently Asked Question’s

[section title_sub_title_alignment=”left” foodbakery_section_background_option=”no-image” foodbakery_section_bg_image_position=”no-repeat center top” foodbakery_section_video_mute=”yes” foodbakery_section_video_autoplay=”yes” foodbakery_section_padding_top=”0″ foodbakery_section_padding_bottom=”30″ foodbakery_section_border_color=”#e0e0e0″ foodbakery_section_margin_top=”0″ foodbakery_section_margin_bottom=”0″ foodbakery_section_nopadding=”yes” foodbakery_section_parallax=”yes” foodbakery_section_nomargin=”yes” foodbakery_section_view=”container” foodbakery_layout=”none” foodbakery_sidebar_left=”blogsidebar” foodbakery_sidebar_right=”faq-sidebar” foodbakery_sidebar_left_second=”blogsidebar” foodbakery_sidebar_right_second=”blogsidebar”][foodbakery_faq faq_element_size=”100″ foodbakery_var_faq_align=”align-left” foodbakery_var_faq_main_title=”About” ][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”What Is Chef360?” ]Chef360 is an online tech hub company that connects you with your favourite restaurants, farmers and foodstuff dealers. We bring to your doorstep any type of cooked and uncooked food hot, fresh and fast just at the click of an app.[/faq_item][faq_item foodbakery_var_faq_active=”yes” foodbakery_var_faq_title=”How it works?” ]'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. [/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”How can my restaurants get benefits from Chef360?” ]'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. [/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”What are the benefits of using this Service?” ]'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. [/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”How much I will be paid from the revenues?” ]'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. [/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”How can I get commissions on the sales of Chef360?” ]'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. [/faq_item][/foodbakery_faq][foodbakery_faq faq_element_size=”100″ foodbakery_var_faq_align=”align-left” foodbakery_var_faq_main_title=”TAKING ORDERS” ][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”How do I accept a new order?” ]'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. [/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”Where is my order?” ]

After you place your order, we send it directly to the restaurant, which starts preparing it immediately.

Our restaurants do everything they can to get your food delivered as quickly as possible. However, sometimes restaurants receive very large amount of orders, or drivers get stuck in heavy traffic – this unfortunately might cause delays.

If the amount of time you’ve waited has exceeded the estimated delivery time, you can contact us and we’ll look into what’s going on.

[/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”Can managers accept orders simultaneously?” ]'Content here, content here', making it look like readable English. Many desktop publishing packages and web page editors now use Lorem Ipsum as their default model text, and a search for 'lorem ipsum' will uncover many web sites still in their infancy. [/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”I have a voucher, how can I use it?” ]

If you have a voucher code, you can redeem it after selecting a restaurant and adding items to your basket. You will see a field to enter your voucher code on the order overview page. If the voucher is valid, the discount on your order will be calculated immediately. Only one voucher can be used per order.

If your voucher code does not work, feel free to contact us and we’ll take a look.

[/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”Are there any discounts available at Chef360?” ]

If you have a voucher code, you can redeem it after selecting a restaurant and adding items to your basket. You will see a field to enter your voucher code on the order overview page. If the voucher is valid, the discount on your order will be calculated immediately. Only one voucher can be used per order.

If your voucher code does not work, feel free to contact us and we’ll take a look. [/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”How to order online at Chef360?” ]

It is really easy, as easy as 1, 2, 3:

1. Tell us where you are: Enter your location so that we can show you which restaurants deliver to you.

2. Choose what you would like: Pick a restaurant and select items you’d like to order. You can search by restaurant name, cuisine type, dish name or by keyword.

3. Checkout: Enter your exact delivery address, payment method and your phone number. Always make sure that you enter the correct phone number to help us contact you regarding your order, if needed.

Now sit back, relax, and we’ll get your food delivered to your doorstep.

[/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”I need to cancel or change my order! How can I do this?” ]

Please give us a call as soon as possible, we can let the restaurant know before it starts preparing your order.

If you would like to cancel your order after it has been confirmed with the restaurant, please call our support team so that we can check if the restaurant has begun preparation. If the restaurant has begun preparing the food, we will be unable to issue a full refund for the order. With regards to any refund of a payment you have made online, please contact Chef360 and not the restaurant.

[/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”How long does it take for my order to get delivered?” ]

Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address.

You can see the estimated delivery time for each restaurant in your area on our website. After placing an order, a more precise delivery time will be communicated to you by SMS.

[/faq_item][/foodbakery_faq][foodbakery_faq faq_element_size=”100″ foodbakery_var_faq_align=”align-left” foodbakery_var_faq_main_title=”PAYMENT” ][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”How can I pay for my order?” ]

All our restaurants accept cash on delivery. In addition, there are various online payment methods available. You can check which payment methods are accepted at each restaurant by going to the ‘Info’ tab on the restaurant’s page.

Cash on Delivery

Select ‘Cash on Delivery’ on the checkout page and pay the driver at your doorstep when you receive your order.

[/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”Why is ordering online better than ordering by phone?” ]

Online ordering at Jumia food provides several advantages over telephone ordering.

1. Discover: We offer a huge choice of restaurants, and we have their menus online so you don’t have to collect menus for individual restaurants or stick to just one of them. Every day you can discover new restaurants and new tastes.

2. Take your time: You have as much time as you need to decide what to eat today, instead of listening to someone read out the entire menu to you and making a decision on the spot.

3. Know what you’re getting: We help you make the right choice by providing customer reviews and ratings.

4. Convenient payment: You can pay for your order with your naira card, JumiaPay, voucher, cash on delivery and debit card on delivery

5. You can view details of all your past orders and easily re-order.

[/faq_item][faq_item foodbakery_var_faq_active=”no” foodbakery_var_faq_title=”Still need help?” ]Contact use via phone or email or send a message via our contact form.[/faq_item][/foodbakery_faq][/section]

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